Terms & Conditions
We look forward to sending you our fowl and want to ensure you are 100% satisfied with your purchase. To help make sure you are satisfied, we need you to make sure you agree to our Terms & Conditions. All orders from Feather Lover Farms are subject to the following terms and conditions and any purchaser of chicks or juvenile chickens from Feather Lover Farms agrees to these terms and conditions by ordering. Please read our entire Terms & Conditions before purchasing our fowl. There are no exceptions to these terms and conditions. If you are unwilling to abide by them without complaint or are questioning them in any way, please do not place an order. We have the right to refuse business and ban anyone from our website for any reason.
Hatching Eggs -- We do not offer fertile hatching eggs. We strictly offer baby chicks or started juvenile chickens. Buying fertile hatching eggs is a huge risk for the buyer as you don't know if any eggs will hatch. We have had many customers order chicks from us that said they have spent hundreds and hundreds of dollars on fertile hatching eggs from other breeders with poor results and said they wished they would have just bought chicks from us in the beginning. You may think buying fertile hatching eggs will save you money but allot of the time it's cheaper to buy already hatched chicks from us than eggs from other breeders that may not end up hatching.
Printed Catalogs -- We do not offer printed catalogs. We simply only sell on our website.
Live Arrival Guarantee -- If you place an order for 3 or more chicks, Feather Lover Farms guarantees you will receive the number of chicks you ordered alive. If you have fewer chicks alive than you ordered, you will be issued store credit. We do not refund or credit shipping costs. We do not offer refunds for losses, we offer store credit. To receive a credit for chick losses, you must email us at firstname.lastname@example.org the day you received your chicks with a photo of all losses.
USE OF OUR PHOTOS AND NAME. You do NOT have permission to use our photos and/or our farm name, Feather Lover Farms, or website url link for any reason. This is why photos are watermarked, to protect from copyright. Such use of our photos or name will result in legal action.
Flock Health and Vaccinations -- All of our adult fowl are vaccinated with all of the necessary vaccines to keep our flocks healthy. Our fowl are tested by the state of California every 6 months and we are NPIP certified as a disease free farm. We are happy to say that our entire flocks have always been disease free, healthy and thriving. Feather Lover Farms Hatchery charges a flat fee for our Marek's Vaccination Service. Whether you order 3 chicks or 50 chicks, you only pay 1 flat fee so please only add-to-cart, 1 mareks vaccine service and all of your chicks will be vaccinated. *Please note that Mareks vaccine is not always 100% effective and your chicks you receive from us can still possibly contract Mareks disease if it is present on your property. Feather Lover Farms is not responsible expenses or re-compensation for any chicks or chickens vet bills, medication, vitamins, etc.
Shipping Fowl -- All orders are shipped weekly based in the order received Monday through Wednesday through USPS. Sometimes it will take only 1 day for your order to arrive and sometimes it takes 2 days. It is based on your zip code and how often the Post Office delivers to certain locations throughout the country.
No Farm Tours or Local Pickup -- We would love to show you all our farm in person but we take biosecurity very seriously. We are NPIP certified in the state of California which means NPIP officials come to our farm every 6 months to test our flocks from various diseases. Having guests on our farm would expose our highly protected flocks of various diseases and we simply can't take that risk. Therefore, we can't schedule farm tours and all orders must ship, even if you live close to our farm.
Phone number -- Your phone number is required to ship. When you purchase your chicks or started adult pairs from us, we will need your phone number to write on the shipping box for the Post Office to call you to pick up your birds at your local Post Office when they arrive. Please make sure you write your phone number correctly.
Refunds or Returns -- We do not offer returns on any chick purchases. We offer store credit for chicks that do not survive shipment only if the order falls under our live arrival guarantee policy. Full/partial refunds for canceling an order as stated below.
Payment -- We Accept Most Major Credit Cards
Order Cancelations -- If we do not ship your chicks on or 60 days after the chosen estimated ship month, you may request to cancel your order and receive a full refund. If you cancel your order for any reason before your chosen estimated ship month, you will only be eligible for a 50% refund. (Example )If you cancel your order before your estimated ship month for any reason and your order was $200, you will only be refunded $100. There are NO exceptions to this policy so please consider this before ordering.
Shipping -- $39 priority or $69 express Flat Rate For Baby Chick orders. $99 Flat rate For Juvenile Chicken Orders. $69 Express Shipping For Exotic Quail Pairs.
Tracking Number -- Your tracking number will be emailed to you the day your chicks ship.
What To Expect -- Feather Lover Farms is proud to be recognized as one of the major producers of exceptionally high quality & extremely rare imported chicken breeds. Our flocks are all hand selected as top of the line show quality breeding stock. With this said, that does not mean every offspring will turn out perfect like their parents. Just as a litter of puppies from show winning parents are not all going to win a dog show, the chicks you receive from us aren't all destined to win blue ribbons at a poultry show. You should not expect all of your chicks from us to be perfect in every way. Though we feel all of our breeding stock are extremely high quality, we do not represent that every chick we sell will win poultry shows or be flawless. When you receive your chicks from us, enjoy watching them all grow to adults and then select the best ones to use as breeders, just as we have done with our flocks. With enough time and practice, you too can produce a quality breeding foundation just as Feather Lover Farms has done and help preserve these extremely rare beautiful birds.
Ayam Cemani -- Our Ayam Cemani breeding stock were selected from many Ayam Cemani chickens for their exceptionally black features. However, it is important to understand that not all Ayam Cemani offspring grow up to be solid black, even with solid black looking parents. We cannot guarantee the distribution of black pigment in the offspring you receive as each chick will turn out different.
Shipment Dates -- Feather Lover Farms hatches and ships chicks every single week, year round. We ship based in the order received. If you would like to know approximately when your chicks will ship, please email us and we will gladly let you know the approximate ship date. You should know that we literally have to count our chicks before they hatch! It is extremely difficult to predict egg production and hatch rates, especially when dealing with extremely low numbers of extremely rare birds. We do our best to accurately give an estimate of ship dates but please know it is an estimate and we can be wrong. Feather Lover Farms is not a commercial chicken hatchery and the small number of hens that fill your order can randomly stop laying at any time.